All products purchased at / All are subject to return and refund policies to ensure the safest and highest quality for customers shopping on our website. Specific regulations will be included in the following article.

Product exchange content

1. Customers can exchange products for free within 07 days from the date of receiving the product.

2. Customers can exchange products of equal or higher value (Customers will pay the difference if exchanging for a product of higher value). Shipping costs (if any) will be paid by the Customer.

3. Maximum number of product exchanges is 01 time.

Criteria for product exchange:

1. The exchanged product must be intact as when first purchased, with full invoice, box, and accompanying gifts (if any).

2. Gifts included with the Customer will not be returned or exchanged.

1. Regulations on goods return

General refund conditions:

  • Refund when customer receives product no more than 7 days
  • The product is intact as originally purchased, with full invoice, box, and accompanying gifts (if any).

Regulations on refund of errors on the part of the buyer

  • Misplaced product
  • Ordered but did not like the product

Refund policy for errors on our part virgintablet.com

  • Buyer paid but did not receive the product
  •  The product is defective or damaged during shipping to you.
  • Delivered incorrect type and quantity of goods ordered by customer. (eg wrong size, wrong color…)
  • Delivery is more than 10 days late from the date of order

2. Cost of refund

Customer error: Customer pays the cost

Error on our side: Customers do not lose shipping costs when returning products.

3. Refund policy

virgintablet.com refunds 90% of the order value to the buyer when the return error is caused by the buyer.

virgintablet.com refunds 100% of the order value to the buyer when the return error is ours.

The shop will refund the buyer when the shop confirms receipt of the returned item. The refund will be transferred to the customer’s bank card provided to the shop.

Note: It is the customer’s responsibility to provide bank account information in order to receive the refund.

4. Product exchange and return and refund process

The steps to return the product are as follows:

Step 1: If you want to return the product, please contact hotline immediately: 639495665*** our or send information by email: contact@virgintablet.com

Step 2: Customers send back to our warehouse at the address Jakarta, Indonesia.Please clearly state your order number, phone number, email and bank account number so we can refund you via bank transfer.

Step 3: Immediately after receiving the product, we will check the product. If we want to exchange the product, we will send it back to you immediately.

Step 4: Refund to customers via bank account by transfer

5. Support and complaints

For more information, please contact us via hotline 639495665*** our or send information by email:contact@virgintablet.com

6. Processing time:

Usually complaints will be handled promptly.

No later than 48 hours after receiving customer complaints.